Terms of Service
Last updated: September 2026
Acceptance of Terms
By using iService's repair services, you agree to these terms. If you do not agree, please do not leave your device with us.
Repair Services
All repairs are carried out by trained technicians. We will contact you before undertaking any work beyond the initially agreed scope. No work will proceed without your approval.
Warranty
We provide a 2-year warranty on all completed repairs, covering parts and labour. This warranty does not cover accidental damage, liquid exposure after repair, or faults unrelated to the original repair.
Data & Privacy
You are responsible for backing up your device before leaving it for repair. We take all reasonable precautions, but we cannot guarantee data integrity in all circumstances. We access only the systems required for repair and testing.
Pricing
All quoted prices include parts, labour, and testing unless otherwise stated. Prices are confirmed before work begins. Diagnostic fees (where applicable) will be disclosed upfront.
Uncollected Devices
Devices not collected within 90 days of completion notice may be disposed of or recycled. We will make reasonable attempts to contact you before this occurs.
Limitation of Liability
iService's liability is limited to the cost of the repair service provided. We are not liable for any indirect, consequential, or incidental damages arising from the use or inability to use your device.
Contact
Questions about these terms? Email info@iservice.ke or call +2540724874754.